Ordering Online
Is your web site secure?
Shopping with your credit card with candlestock.com is guaranteed to be safe and secure.
We take extensive steps to process thousands of Internet transactions securely and safely. Our secure server software (SSL) is the industry standard for securing credit card transactions over the Internet.
This software encrypts all your personal information into an unrecognizable code that is securely transmitted from you to us. When this encrypted information reaches our secure server, we translate it back to its original form and store it safely offline and inaccessible through the Internet.
To continue our commitment to your security, every credit card processed is run through an address verification process to verify that the card is registered to the billing address on the order.
We are dedicated to providing you with a secure, worry-free shopping experience.
Can I order over the phone?
Absolutely! We understand it's sometimes easier to talk to a "real person " when placing an order. Call us anytime between 10am and 6pm Eastern time. Our number is: 845-679-8711.
Payment Options
We accept PayPal, Visa, Mastercard, American Express, or Discover as forms of payment.
Online Order Status (Tracking info and more)
When you place an order with us, you will receive a link that will allow you to track that order. Once your order ships you will receive another email with tracking information (if available).
Confirmation of orders
After placing an order you will get a confirmation email within 10 minutes. If you place an order with us and don't get an confirmation email check your "junk" mail folder - it will probably be in there; otherwise, shoot us an email and we'll get you set up.
Tax
You will only be charged tax if you are a resident of New York. We are required by law to charge sales tax on orders shipped to New York addresses, which is calculated and itemized during the online ordering process. No sales tax will be applied to orders shipped to addresses in other states.
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Shipping
We charge a flat rate of just $5.95 for all shipping in the U.S.A.
Where we ship
We can ship anywhere. For the U.S., we charge $5.95 anywhere. For international orders we will charge you just what UPS or USPS (which ever is cheaper) charges us. We will never charge anything above our cost for international shipping. Please email or call us with any questions.
Method of delivery
The majority of items are shipped via USPS or UPS Ground.
Delivery times
USPS:
Priority Mail- We generally ship via USPS priority mail, which, on average, takes two-three shipping days. USPS orders are usually shipped the following shipping day, (M-F), after the order is placed.
UPS Domestic:
Ground - If your order is placed M-F, before 1 P.M. EST, your order will usually leave our facility within two days. UPS picks up from our facility at the end of the day during the week, so the following day is considered shipping day number one. To judge how long it will take UPS to get your package from our facility to your doorstep, you can visit UPS.com. We ship from the following zip code: 12498
Order Tracking
Once your order is shipped, you will receive an email with a tracking number for either USPS or UPS
Returns & Exchanges
Returns
We offer a 100% guarantee on ALL of our products.
We want you to be happy with your order! If you are not satisfied with your order for any reason, you may return it within 15 days of your receipt of merchandise for a refund of the purchase price less shipping fees. We do, however, require that you pay to ship the item back to us.
- Products must be returned to us in their original condition and in their original packaging.
